Refund policy

Returns & Exchanges

I want you to love your Lilyvale order! If you’re not completely happy with your purchase, please contact me within 7 days of delivery.

Returns & exchanges
Non-custom items may be returned or exchanged as long as they are unused, unworn, and in their original condition. Please contact me before sending an item back so we can arrange the return.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Custom & personalized items
Because custom and personalized items are made especially for you, they cannot be returned or exchanged unless they arrive damaged, defective, or there was an error with your order.

Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery with your order information and photos of the item and packaging. I’ll work with you to make it right.

Refunds
Once an approved return is received and inspected, you’ll be notified. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Cancellations
If you need to cancel an order, please contact me as soon as possible. I can’t guarantee cancellations once an order has entered production or has been shipped.